Starting 2/1/2023 the MPAP and Helping Hands program will be administered by Choose Well's new partner Brightside. Caregivers should submit any new MPAP application requests to Brightside by using the following link: https://gobrightside.com/mpap. Caregivers may contact Brightside at 1-855-979-7768 (M-F, 8 a.m. to 8 p.m. ET) regarding any questions.
Optum’s contract with the State of Alaska, Department of Health, Division of Behavioral Health is coming to an end.
This means providers will not be searchable and this site will not have information for the State of Alaska as of November 01, 2024.
If you work for EAP at Optum or are a dependent of someone who does, use this process to activate your no-cost counseling benefit
The SEAP team is available 24/7 to assist with any personal problems. Call SEAP at 1-800-692-7459.
HealthFlex participants with Blue Cross Blue Shield as their medical carrier should call 866-804-0976 to access their behavior health benefits, including making an appointment with a provider. Please note that all HealthFlex participants will continue to use Optum for their EAP Live and Work Well online resources.
EAP services are available to all current employees and family members living in your household. Through your EAP, you will find a number of resources to help you both at work and at home, in your daily life. If you have additional questions about your EAP, you can call 866-248-4096 or contact your HR Representative.
United Behavioral Health is Harvard Pilgrim's partner for behavioral health coverage. Here you can find providers, manage claims, or leverage the multiple mental health resources available to support your needs.
The Employee Assistance Program will offer telephonic EAP support. Other benefit plans may also include face-to-face and virtual sessions with a network behavioral health provider. Please contact the EAP program to determine which benefit plan is available to you.
On January 1, 2022, for those enrolled in an Aetna medical plan, your plan administrator for your behavioral health benefits will transition to Aetna. Please call the HealthyQuest Advocate 800-423-2574 with any questions. For those enrolled in the UnitedHealthcare medical plan, your behavioral health benefits plan administrator will continue to be Optum. Additionally, effective on 1/1/2022, your EAP benefits will be through Spring Health. You can access Spring Health after 1/1/2022 at 855-629-0554 or quest.springhealth.com.
If you’re a UHG employee outside the U.S., go to your international LiveWell site.
To get started with therapy, please obtain an authorization code. You can call Optum at 866-796-1834 or request an online EAP authorization code. You will receive up to 12 sessions based on your benefit plan. Note: if requesting online you will be prompted to register or login.
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Student life support
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You can call and stay anonymous anytime you or someone else needs help (855) 780-5955
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Mental health & substance use support
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Get info and learn how to find help – or help someone you care about
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Frequently Asked Questions
What is the Student Assist Program?
The Student Assist Program provides you with resources for life’s everyday challenges. Whether you need in-the-moment emotional support to get you through a challenging life event or access to financial and legal advice, your Student Assist Program can be the first place to start.
What information do you share with my school?
The Student Assist Program is confidential. We do not share personal information about your use of the program with anyone. We may provide your school with a high-level program information to help improve the customer experience, such as the percentage of students who used the program. We do not share data that identifies individual users with schools.
How much does the Student Assist Program cost?
The Student Assist Program is available at no additional cost to students. There are no out-of-pocket costs such as co-pays, co-insurance, or deductibles when you access the services.
What are CollegeLife Services?
CollegeLife Services are included in the Student Assist Program. We have a team of experts who can find any resources that you need – whether it is a tutor for a certain subject area, a dog walker, or hotel accommodations for your visiting family. Our team will ensure that the resources offered are pre-screened and qualified, saving you time and energy so you can focus on school and life. You may request CollegeLife Services through the online request form or by calling your Student Assist Program
What should I do if I’m having a technical problem with the website?
For technical support, please call us at 1-866-894-5795, Monday through Friday 8am-8pm ET.
If you or someone you know is experiencing a mental health crisis, call 988. If there is a
life-threatening emergency, call 911. Additional crisis resources can be found here.
Important communications
“PBH” is a private label brand for your Mental Health and Chemical Dependency benefit delegated for behavioral health benefits and administered through United Behavioral Health (UBH), also operating under the brand “Optum”, used by various health services entities whose ultimate parent is UnitedHealth Group, Inc.
IMPORTANT: Maximize your benefits and limit potential out-of-pocket costs by using the Optum network of providers and facilities. For help finding a provider and other confidential services, call 877-468-1029.
This site provides general information about behavioral health and wellness. It is not intended to provide or be a substitute for clinical advice, diagnosis, or treatment. Always seek the advice a qualified healthcare provider with any questions you may have regarding a medical or behavioral health conditions.
HP does not recommend or endorse any procedures, products, opinions or other information provided on this site, and any reliance on any information provided by this site is solely at your own risk.
In California, Optum is known as OptumHealth Behavioral Solutions of Ca.
Administered by Optum, the Associate Assistance Program is completely confidential for you and your household members. Your name(s) will not be reported back to Nationwide.
To access the Associate Assistance Program for in-person or telephonic services 24/7, please call toll-free 866-319-4476. For hearing impaired TDD, call 866-216-9926.
The information provided in this website by Optum is for informational purposes only, and is not intended to be a statement of Nationwide policy, nor grant any benefits that are not currently offered by Nationwide.
Furthermore, this information is not intended to constitute medical, legal, or financial advice and should not be a substitute for consultation with medical, legal, or financial professionals. The terms of the Access Agreement between you and Optum govern your use of the information and materials provided on the website.
IMPORTANT: Maximize your benefits and limit potential out-of-pocket costs by using the Optum network of providers and facilities. For help finding a provider and other confidential services, call 855-892-2392.
This site provides general information about behavioral health and wellness. It is not intended to provide or be a substitute for clinical advice, diagnosis, or treatment. Always seek the advice a qualified healthcare provider with any questions you may have regarding a medical or behavioral health conditions.
Hewlett Packard Enterprise does not recommend or endorse any procedures, products, opinions or other information provided on this site, and any reliance on any information provided by this site is solely at your own risk.
In California, Optum is known as OptumHealth Behavioral Solutions of Ca.
UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan's contract renewal with Medicare.
The Ohio EAP ensures strict confidentiality as governed by State Law (Ohio Revised Code 3701.041) and Federal Regulations (42 CFR Part 2) to protect clients. No information regarding an employee's participation in EAP is released unless the employee authorizes it in writing.