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Learn ways to be mindful and keep your stress in check so you can plan, not panic. Learn More.

We can help with mental health, substance use and more.

I’m here to meet members where they are, to give them the encouragement they need to move forward in their next chapter.

Michelle M. Johnson,

MA, LPCC, Behavioral Health Advocate

The SEAP team is available 24/7 to assist with any personal problem. Call SEAP at 1-800-692-7459. 

You and members of your household can access 8 free counseling sessions per issue per year by calling 1-877-434-3910

On June 1, 2020, all IBMers will transition from Optum Live and Work Well to a new EAP, Resources for Living. Contact Resources for Living at 1-866-317-8870 (24/7) or resourcesforliving.com, Username: IBM / Password: RFL.

For care arranged and authorized through Optum EAP prior to June 1, 2020, employees/household members can continue to utilize their open sessions and virtual visits through Optum until December 31, 2020.

If you are needing to submit 2019 Out of Network claims, please download the claim form and mail completed form to:

Claims Processing
PO Box 30755
Salt Lake City, UT 84130-0755

HealthFlex participants with Blue Cross Blue Shield as their medical carrier should call 866-804-0976 to access their behavior health benefits, including making an appointment with a provider. Please note that all HealthFlex participants will continue to use Optum for their EAP Live and Work Well online resources.

EAP services are available to all current employees and family members living in your household. Through your EAP, you will find a number of resources to help you both at work and at home, in your daily life. If you have additional questions about your EAP, you can call 866-248-4096 or contact your HR Representative.

To apply for MPAP, click here.

To apply for Socially Just, click here.

To request an authorization for a mental health visit, click here >

Welcome to Clear Skies!

With a  fresh new look, new features, and easier navigation, liveandworkwell.com has been redesigned to give you quick access to Employee Assistance Program (EAP) resources, tools, and information!

From starting a new job to raising kids to managing your money, there are hundreds of ways life can challenge you. To meet these challenges, Liberty Mutual Insurance offers Work Life Solutions, our Employee Assistance Program. A Work Life Solutions specialist is available day or night to provide free, confidential support for any number of life’s challenges, from child care to elder care to self care. You and your family members are eligible for up to ten, free, face-to-face counseling sessions, per issue, per family member, per year.

Please note, if you and your family are enrolled in one of the Sysco National Medical Plans, the benefits for Mental Health and Substance Use are covered through Optum. You can look up these benefits and search for providers and facilities on this site.

The Employee Assistance Program will offer telephonic EAP support. Different benefit plans may also include no cost face-to-face sessions with a network provider. Please contact the EAP program to determine which benefit plan is available to you.

Effective 1/1/2020, the Employee Assistance Program will be administered by Optum, a division of UnitedHealth Group. The behavioral health benefits are part of your UHC medical plan. A new EAP authorization for visits in 2020 will be provided for in-network Optum providers only.

Effective 1/1/2020, the Employee Assistance Program will be administered by Optum, a division of UnitedHealth Group. A new EAP authorization for visits in 2020 will be provided for in-network Optum providers only.


Get help when you need it

If you or your family are going through a difficult time, your Employee Assistance Program (EAP) is ready to help. You can talk with one of our EAP Specialists 24/7 to get confidential help and resources.

See your EAP benefits

Employee Assistance Program (EAP)

When life happens, we’re here for you. With your EAP benefits, you’re eligible for virtual visits or face-to-face sessions—at no cost to you.

Get authorized

If you’re a UHG employee outside the U.S., go to your international LiveWell site.

Work for Optum as an EAP employee or are a dependent of an EAP employee? Follow this authorization process to access your EAP visits.

If this is an emergency or you think you may harm yourself, call 911.

“PBH” is a private label brand for your Mental Health and Chemical Dependency benefit delegated for behavioral health benefits and administered through United Behavioral Health (UBH), also operating under the brand “Optum”, used by various health services entities whose ultimate parent is UnitedHealth Group, Inc.

IMPORTANT: Maximize your benefits and limit potential out-of-pocket costs by using the Optum network of providers and facilities. For help finding a provider and other confidential services, call 877-468-1029.

This site provides general information about behavioral health and wellness. It is not intended to provide or be a substitute for clinical advice, diagnosis, or treatment. Always seek the advice a qualified healthcare provider with any questions you may have regarding a medical or behavioral health conditions.

HP does not recommend or endorse any procedures, products, opinions or other information provided on this site, and any reliance on any information provided by this site is solely at your own risk.

In California, Optum is known as OptumHealth Behavioral Solutions of Ca.

Administered by Optum, the Associate Assistance Program is completely confidential for you and your household members. Your name(s) will not be reported back to Nationwide.

To access the Associate Assistance Program for in-person or telephonic services 24/7, please call toll-free 866-319-4476. For hearing impaired TDD, call 866-216-9926.

The information provided in this website by Optum is for informational purposes only, and is not intended to be a statement of Nationwide policy, nor grant any benefits that are not currently offered by Nationwide.

Furthermore, this information is not intended to constitute medical, legal, or financial advice and should not be a substitute for consultation with medical, legal, or financial professionals. The terms of the Access Agreement between you and Optum govern your use of the information and materials provided on the website.

IMPORTANT: Maximize your benefits and limit potential out-of-pocket costs by using the Optum network of providers and facilities. For help finding a provider and other confidential services, call 855-892-2392.

This site provides general information about behavioral health and wellness. It is not intended to provide or be a substitute for clinical advice, diagnosis, or treatment. Always seek the advice a qualified healthcare provider with any questions you may have regarding a medical or behavioral health conditions.

Hewlett Packard Enterprise does not recommend or endorse any procedures, products, opinions or other information provided on this site, and any reliance on any information provided by this site is solely at your own risk.

In California, Optum is known as OptumHealth Behavioral Solutions of Ca.

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan's contract renewal with Medicare.

The Ohio EAP ensures strict confidentiality as governed by State Law (Ohio Revised Code 3701.041) and Federal Regulations (42 CFR Part 2) to protect clients. No information regarding an employee's participation in EAP is released unless the employee authorizes it in writing.