EMPLOYEE ASSISTANCE PROGRAM (EAP)
Need support? We're here to help.
Learn how you can make the most of your Employee Assistance Program.
Learn how you can make the most of your Live and Work Well Employee Support Program.
Learn how you can make the most of your Your Personal Wellness Signature Benefits.
Learn how you can make the most of your Synchrony Assist Program.
Learn how you can make the most of your Essentials Balance Program (EAP).
Welcome to your Student Assistance Program, brought to you by Optum EAP
Learn how you can make the most of your program.
For Employers with EAP the following are eligible for all services: All members enrolled in the plan, legal dependents of the subscriber, and individuals residing with the subscriber as their primary residence. Subject to state minor consent laws which may apply to referral services.
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EAP and Behavioral Health care, what’s the difference?
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals if your plan allows, financial and legal support, and help with community resources
Please contact the EAP program to determine which benefit plan is available to you.
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals and help with community resources
Your Behavioral Health benefit:
- is your coverage for mental health and substance use services
- helps you pay for out-patient therapy, psychiatry, and in-patient hospitalizations for the treatment of depression, anxiety, substance use disorders, eating disorders, autism and more
- may require you to pay out of pocket expenses such as co-pays, co-insurance, and deductibles
Help at home, work, and beyond
Take advantage of your employee assistance program to help your family now.
Connect with an experienced EAP consultant who will listen to your situation and help you take action to:
Connect with an experienced consultant who will listen to your situation and help you take action to:
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Get advice on finances
- Access legal services
- Find other resources or support
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Get advice on finances
- Access legal services
- Find other resources or support
The Union Pacific Employee Assistance Program (EAP) offers support in all areas of life:
- Stress management
- Emotional difficulties
- Marital, family and relationship issues
- Substance use issues
- Death and other loss
- Critical incidents
Confidentially call the National Employee Assistance Helpline (800) 779-1212
Your Optum Employee Assistance Program (EAP) is here to help you, and your family, get the most out of life. We're ready to help with:
- Addressing legal and financial concerns
- Finding child development, childcare or elder care resources
This service is confidential and our EAP Specialists are available 24/7 by simply calling 800-985-6903. They can provide you immediate help or direct you to one of our network providers for no-cost, face-to-face consultations. All nonagreement employees and eligible dependents are covered regardless of the Union Pacific healthcare plan in which you are enrolled or whether you waive UP’s healthcare coverage.
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Find other resources or support
Learn about programs and services that can help support you and your family.
You have a trusted place to turn when issues at work or home are impacting you and others.
You have a trusted place to turn when issues at work or home are impacting you and others.
You have access to one-on-one sessions for financial and legal support.
You have access to legal support.
Work for Optum as an EAP employee or are a dependent of an EAP employee? Follow this authorization process to access your EAP visits.
Get to know your benefits
Check out all the covered services and programs you have available to you.
Substance use helpline
If you or someone you know needs help, you can call our anonymous helpline at 855-780-5955.
Frequently Asked Questions
EAP stands for Employee Assistance Program. It is an employer-sponsored benefit that provides you and members of your household no-cost support and resources for life’s everyday challenges. Whether you need in the moment emotional support, short-term counseling to get you through a challenging life event or access to financial and legal advice, your EAP can be your first place to start.
EAP is available to active employees and members of their household. Employees do not need to enroll in the benefit.
We do not share personal information about your use of EAP with your employer. We may provide your employer with high level program information to help improve the customer experience, such as the percentage of employees who used EAP. We do not share data that identifies individual users with employers.
EAP is available at no additional cost to all employees and their families. There are NO out-of-pocket costs such as co-pays, co-insurance or deductibles when you access services.
EAP offers a variety of care resources for emotional well-being. Benefits are based on your employer’s benefit plan. They may include easy-to-use self-care options like apps, on demand care from an EAP consultant, and virtual or face-to-face visits with clinicians throughout our EAP provider network.
Services that are not covered under EAP include: psychiatry, inpatient or residential treatment, hospitalization (including partial), intensive outpatient treatment, court ordered treatment, emergent care, long-term care or counseling, prescription medication, autism spectrum disorder treatment, services for remedial education, and non-evidence-based behavioral health treatments. These services may be covered by your health plan. Please check with your health plan or benefits portal for coverage of these non-EAP services.
The number of short-term counseling visits available to you is listed on this page, if applicable. You can also call your EAP support line at the number listed at the top of this page to learn more about your benefit options.