Some states require that we notify members or prospective members of certain rights or plan benefits that may apply. Review additional state required notices.



Important Notice

 California Health Plans must cover the levels of care described in ASAM* guidelines, including ASAM* 3.1 (Clinically Managed Low-Intensity Residential Services) or ASAM 3.2-WM (Clinically Managed Residential Withdrawal Management). If you received ASAM 3.1 and ASAM 3.2-WM treatment in 2021 at an appropriately licensed facility and are covered by a California Health Plan you may be eligible for reimbursement.

If you received these services, please contact the behavioral health toll-free number on the back of your ID Card to discuss how these services may be paid for if they meet certain eligibility and clinical guideline requirements.

*American Society of Addiction Medicine©


Join the committee to help improve your benefits

OptumHealth Behavioral Solutions of California (OHBS-CA) leads a Public Policy Committee, and we are looking for new members.

When you join our committee, which includes mental health specialists from our network, you will:

  • Meet every three months with other committee members
  • Offer suggestions to the Board of Directors for changes to policies and procedures
  • Recommend actions OHBS-CA may pursue to improve the quality of care and service
  • Provide insights and offer suggestions for improving your mental health benefits, in general


If you’d like to be a part of the committee, please contact OHBS-CA at



Emergency and Non-emergency services disclosure



Senate Bill No. 1085

This bill went into effect 1/1/16 and expands the services certain health insurance policies must cover for mental and nervous conditions. By law, a policy must cover the diagnosis and treatment of mental or nervous conditions on the same basis as medical, surgical, or other physical conditions (i.e., parity). Review Senate Bill No. 1085.

Below are the non-traditional behavioral health services included in this bill that Optum will now cover under the outpatient mental health benefit for plans mandated by this bill ie: fully insured commercial plans, sitused in the State of CT and State of CT employees. All of these services do require prior authorization both in and out of network.

  • Intensive, home-based services addressing specific mental or nervous conditions in a child while remediating problematic parenting practices and addressing other family and educational challenges that affect the child's and family's ability to function;
  • Intensive, family- and community-based treatment programs that focus on environmental systems impacting chronic and violent juvenile offenders.

Senate Bill No. 811

Information for Members in Connecticut Insurance Plans: Surprise Bills

Out-of-Network Costs for Members in Connecticut Insurance Plans



Member Notice - Good Faith Estimate



Consumer Notice of Surprise Billing Rights



Maryland Mental Health Parity and Addiction Equity Act (MHPAEA) Healthplan Subscriber Notice

For full mental health benefit information please refer to your Certificate of Coverage (COC) and Schedule of Benefits, or contact your healthcare provider. In addition, you may refer to the Maryland Insurance Administration website:

2018 State of Maryland Behavioral Health Services Expense Forms

2017 State of Maryland Behavioral Health Services Expense Forms



Access to Services to Treat Child-Adolescent Mental Health Disorders: Behavioral Health Children and Adolescent (BHCA) Services Commercial / Fully Insured

Beginning on 7/1/2019, the Massachusetts Division of Insurance and Department of Mental Health expanded overall accessibility to specific children’s mental health services to Fully-Insured Commercial Massachusetts-Sitused members. Prior to 7/1/2019, these immediate care and outpatient services were only covered by MassHealth (Medicaid) plans through the Children’s Behavioral Health Initiative (CBHI). Services under the Commercial Insurance plan are now referred to as Behavioral Health Children and Adolescent (BHCA) Services.

Specific information on the services is found in the MA State Bulletin 2018-07: Access to Services to Treat Child-Adolescent Mental Health Disorders.

BHCA services may take place in any community-based setting such as at home, school or out in the community. They are comprised of a wide range of supportive interventions to assure effective coordination and monitoring and include the following:

  • Community-Based Acute Treatment
  • Intensive Community-Based Acute Treatment
  • In-Home Therapy / Family Stabilization Team
  • In-Home Behavioral Services
  • Mobile Crisis Intervention
  • Intensive Care Coordination
  • Therapeutic Mentoring
  • Family Support & Training


Not all members are eligible for BHCA services.  Massachusetts-sitused (i.e. where your policy is issued) Commercial Fully Insured Plans must provide these services; some other Massachusetts-Sitused Health Plans have opted to offer these services as a “buy-up” to their Employee Self-Funded or ASO plans. There are multiple variables in determining member eligibility. Members and providers are encouraged to verify member eligibility and benefits prior to rendering any BHCA services.

BHCA services apply to:

  • All youth through the age of 18
  • Fully Insured Commercial Plans
  • Policies sitused in the state of Massachusetts
  • Providers practicing in the state of Massachusetts
  • Both in- and out-of-network providers
  • New or renewing accounts on or after 7/1/2019


BHCA services do not apply to:

  • Massachusetts residents whose accounts are not sitused in Massachusetts
  • Non-Massachusetts practicing providers
  • ASO accounts who have not opted to “Buy-Up” for BHCA services



The Michigan Department of Health and Human Services has developed a “non-opioid directive form”, which allows patients to voluntarily inform their health care providers that they do not wish to receive opioids, while the directive is in place. Individuals (or legal guardians) who wish to execute such a directive may download and complete the form and give a copy to their health care professionals.


New York:



Balance Billing Protection Notice



Senate Bill No. 1065

Consumer Notice of Surprise Billing Rights.