The right care, right at home.
Talk to a licensed therapist online.
(as permitted by applicable telehealth rules)
With virtual visits, you can
- Schedule appointments at your convenience
- Get confidential care without leaving home
- Find support for depression, substance use and more
0:46 | Watch the video to learn more about virtual visits.
How it works
Step 1: Find a provider
Click on the "Get Started" button below to find a provider in your state. If a provider offers online scheduling, you will see a "Schedule an Appointment" link next to their name. If this is not available, you should call them directly to schedule.
Step 2: Schedule an appointment
You can schedule your appointment online or by phone. You’ll need Chrome, Safari or Firefox for online scheduling and virtual visits on your computer, smartphone or tablet. (Note: Online scheduling not available via Internet Explorer.)
Step 3: Prepare for your virtual visit
Use the video calling feature on your computer to see and talk to your provider face to face during your scheduled appointment. You will need a high speed internet connection.
Step 4: Meet with your chosen provider
Enjoy a private, confidential, and caring conversation with an expert trained to help with your issues and concerns. If you scheduled your appointment online, you received an email with a link. If you scheduled directly with your provider, please follow the instructions they gave you when you called them.
virtual visits FAQs
What is a virtual visit?
A virtual visit is a real time, online visit with a provider. Virtual visits are an additional way to see a provider, when in person visits may not be accessible or convenient.
What equipment will I need?
For a virtual visit, you'll need a desktop or laptop computer, tablet, or smartphone with a camera, and an internet connection.
Does my provider have to be licensed in the state where I’m located?
Yes. Your provider must be licensed in the state where you’re physically located in at the time of the visit. The provider doesn’t necessarily have to be located in your state.
How are virtual visits different than in-person visits?
There really is no difference as far as the quality of your visit goes. The same professional standards are followed, and studies show that the two are equivalent in terms of effectiveness and outcomes. The only difference is that the virtual visit takes place at home, work or any private location with internet connection.
Are virtual visits covered?
EAP visits (virtual and in-person) are at no cost to the member.
Do EAP providers offer services via virtual visits?
Yes.
How do minors participate in virtual visits?
The minor member must log in with their HealthSafe ID. The provider will typically require that a parent or guardian be present for the first visit. Continued parent/guardian participation is up to the provider.
How is my privacy verified? How does the provider know the correct member is in the session?
The member must present their insurance ID card for verification.
Are virtual visit sessions recorded?
No. Providers do not record virtual visits sessions.
Can I use my smartphone or tablet for virtual visits?
Yes. We recommend you check with individual providers what technology you can use before your appointment.