Form library
Claims
Network advantage for behavioral health claims
Generally, in-network claims will be submitted by your network provider. However, if you use an out-of-network provider, you’ll need to submit the claim yourself online or through mail.
Filing out-of-network claims online
You’ll be asked to sign in, if you haven’t already.
Filing out-of-network claims by mail
For corrected claims, adding supporting documents and other instances, you’ll need to submit a claim by mail.
Mail your form to: Claims processing, PO Box 30755, Salt Lake City, UT 84130-0755
Note regarding medical claims
If you have questions or concerns about a medical claim, please refer to the phone the number on your insurance card.
Managing your health
Confidential exchange of information
Use this form to allow your behavioral health provider to contact your medical doctor. This is important because you may receive medication from both providers, and some medicines can interact negatively. Your doctors need to know all the medicines that you’re taking and any medical issues you have to ensure you receive the best and safest treatment.
Managing your health care information
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule gives you the right to access, amend, share and monitor your health info. The forms on the next page will help you manage that info.
Release of information
This form gives permission to share your personal info with people you choose, like family, doctors and insurance companies. You’ll need to include all necessary documents and electronically sign the form. If you have an Illinois address, you can’t use this electronic form due to state law.
Wellness assessment
Complete this brief pre-visit questionnaire about your emotions and feelings. Take and review it with your clinician to help get services to best meet your needs.
EAP Wellness Assessment (Adult)
Complete this brief pre-visit questionnaire about your emotions and feelings. Take and review it with your clinician to help get services to best meet your needs.
Grievance form
Use this form if you would like to file a complaint or appeal. You may also file a complaint or appeal by calling the number on the back of your health plan card.
Requesting support services
Childcare
Let us look for anything from all- day childcare to after-school programs.
Eldercare
Whether they need a little help or full-time care, let us assist in finding care for the elder in your life.
Convenience services
We can help you find resources for anything from hobbies, recreation, home repair, travel, and more.
Parenting support groups, classes and more
We can help you find prenatal classes, postpartum support and parenting classes for any parent and parenting situation.
Educational opportunities
We can help find education resources for pre-school through high school and beyond (college, certification programs, distance learning, etc.)
