Live and Work Well

COVID-19 Support FAQs

FAQs About COVID-19 Support

If you are feeling worried or stressed, call our toll-free support line at (866) 342-6892. This help line is open 24/7, free of charge and available to anyone. Please share it with family and friends.

We are continually monitoring this situation and will update these FAQs accordingly.

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Please call us M-F 8am-8pm EST

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FAQs About COVID-19 Support

Can I receive care from a psychiatrist, psychologist, therapist, or other behavioral health specialists from my home?

What exactly is a virtual visit?

How does insurance cover virtual visits for behavioral health care?

Can I use virtual visits with my current therapist or doctor?

What technology can my provider now use for virtual visits?

Do providers and therapists need to submit an application to take advantage of these new policies?

How do I find a doctor or therapist who will work with me by phone or video?

Can my child receive virtual visits for Applied Behavioral Analysis (ABA) treatment for Autism?

Can a telehealth provider prescribe medication if I need it?

Are these virtual visit policy changes temporary?

Are there privacy risks to using virtual visits?

Are there apps my provider and I shouldn't use for virtual visits?

What technology will I need for a virtual visit?

Will copay / deductible / coinsurance be waved for all telehealth services?

Can I use my HSA to pay for therapy appointments?

What date did COVID-19 telehealth benefits begin?

How can my employee assistance program (EAP) help me?

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