The right care, right at home.

Talk to a licensed therapist or psychiatrist online.

(as permitted by applicable telehealth rules)

The right care, right at home.

Talk to a licensed therapist or psychiatrist online.

(as permitted by applicable telehealth rules)

 

The Employee Assistance Program will offer telephonic EAP support. Other benefit plans may also include face-to-face and virtual sessions with a network behavioral health provider. Please contact the EAP program to determine which benefit plan is available to you.

The right care, right at home.

Talk to a licensed therapist online.

(as permitted by applicable telehealth rules)

The right care, right at home.

Talk to a licensed therapist online.

(as permitted by applicable telehealth rules)

 

 

With virtual visits, you can

  • Schedule appointments at your convenience
  • Get confidential care without leaving home
  • Find support for depression, substance use and more

0:46 | Watch the video to learn more about virtual visits.

 

How it works

Step 1: Find a provider

Click on the "Get Started" button below to find a provider in your state. If a provider offers online scheduling, you will see a "Schedule an Appointment" link next to their name. If this is not available, you should call them directly to schedule.

Step 2: Schedule an appointment

You can schedule your appointment online or by phone. You’ll need Chrome, Safari or Firefox for online scheduling and virtual visits on your computer, smartphone or tablet. (Note: Online scheduling not available via Internet Explorer.)

Step 3: Prepare for your virtual visit

Use the video calling feature on your computer to see and talk to your provider face to face during your scheduled appointment. You will need a high speed internet connection.

Step 4: Meet with your chosen provider

Enjoy a private, confidential, and caring conversation with an expert trained to help with your issues and concerns. If you scheduled your appointment online, you received an email with a link. If you scheduled directly with your provider, please follow the instructions they gave you when you called them.


 

Please note:

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential.  The  service is confidential in accordance with the law.

 

 

Please note:

 

Coverage for virtual visits and telehealth services is based on your specific health plan requirements. Prior to initiating services, please confirm coverage by reviewing your coverage document or, if you need assistance or have questions, please contact your plan administrator for further information.

If your coverage is through an Employer Offered Retiree Only Medicare Advantage Plan virtual visits are generally a covered service. 

If your benefit plan appears to cover virtual visits once you select a provider, it will be up to the selected contracted provider to confirm that your current benefit plan covers these services, if the services are clinically appropriate and if any specific consent forms are required.

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential The service is confidential in accordance with the law.

 

 

Please note:

 

Coverage for virtual visits and telehealth services is based on your specific health plan requirements. Prior to initiating services, please confirm coverage by reviewing your coverage document or, if you need assistance or have questions, please contact your plan administrator for further information.

If your coverage is through an Employer Offered Retiree Only Medicare Advantage Plan virtual visits are generally a covered service. 

If your benefit plan appears to cover virtual visits once you select a provider, it will be up to the selected contracted provider to confirm that your current benefit plan covers these services, if the services are clinically appropriate and if any specific consent forms are required.

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential The service is confidential in accordance with the law.