Transcript | Download
On-screen text: [How to find a therapist]
Hi. I’m Dr. Yusra. It's wonderful that you're taking the first step toward finding help through therapy. Finding the right person for you to talk to might not be easy, but it is worth it.
On-screen text: [Dr. Yusra Benhalim Behavioral Health Specialist]
You may be wondering what type of provider is right for you.
On-screen text: [Social worker? Psychiatrist? Psychologist? Therapist? Counselor? LMFT?]
Most people just need to talk to a trained, credentialed therapist.
You can use our provider directory to find an innetwork therapist. You might also see them labeled as LMFT, Social Worker, Psychologist, NP, LPC. Finding an EAP Counselor or in-network therapist helps limit your out-of-pocket costs.
On-screen text: [Therapist]
The directory has filters so you can search by specialty such as language or other preferences.
As you explore your options, you can check availability either online or by phone — have your insurance card or EAP authorization with you.
On-screen text: [Things to find out]
Because more people are looking for help these days, some therapists aren’t taking new patients and others might have longer wait times.
If the therapist’s office tells you there’s a long wait until their next appointment, see if they will call you if they can add you to their cancellations list.
On-screen text: [Questions to ask Are you taking new patients? Do you have availability? Can you add me to your cancellations list?]
If you prefer online appointments, ask the office if they do virtual visits.
On-screen text: [Do you offer virtual visits?]
And if you decide to seek counselling from a provider who is not part of your Employee Assistance Program or if you choose an out-of-network therapist, make sure you review your benefit coverage for any upfront cost or other fees you may be billed later.
It’s important to feel comfortable with your therapist. Be honest and open with how you are feeling and be patient with yourself during this process.
Thank you and good luck with your search. It might take some time and energy, but if it leads you to the right therapist, it is well worth it.
On-screen text: [Dr. Yusra Benhalim Behavioral Health Specialist]
Disclaimers: This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. This program is not a substitute for a doctor’s or professional’s care. Consult with your clinician for specific health care needs, treatment or medication. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against Optum or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.
