Talk to a licensed therapist or psychiatrist online.

 

Talk to a licensed therapist online.

 



How it works.

Step 1: Find a provider

Click on the "Get Started" button below to find a provider in your state. If a provider offers online scheduling, you will see a "Schedule an Appointment" link next to their name. If this is not available, you should call them directly to schedule.
 

Step 2: Schedule an appointment

You will be able to call or schedule your appointment online. Note: The virtual visit and online scheduling does not work on smartphones, tablets or Internet Explorer at this time; please use Chrome or Firefox on your laptop or desktop computer.
 

Step 3: Prepare for your virtual visit

Use the video calling feature on your computer to see and talk to your provider face to face during your scheduled appointment. You will need a high speed internet connection.
 

Step 4: Meet with your chosen provider

Enjoy a private, confidential, and caring conversation with an expert trained to help with your issues and concerns. If you scheduled your appointment online, you received an email with a link. If you scheduled directly with your provider, please follow the instructions  they gave you when you called them.


 

Please note: If you have a State Medicaid or Medicare Advantage plan offered by an insurance company – these services are generally not allowed.  

Technical Support
Please call us M-F 6am-5pm MDT
1-844-386-7357

 



 

Please note:

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential.  The  service is confidential in accordance with the law.

 

 

Please note:

 

If you have a State Medicaid or Medicare Advantage plan offered by an insurance company virtual visit services are generally not allowed. 

If your coverage is through an Employer Offered Retiree Only Medicare Advantage Plan virtual visits are generally a covered service. 

If your benefit plan appears to cover virtual visits once you select a provider, it will be up to the selected contracted provider to confirm that your current benefit plan covers these services, if the services are clinically appropriate and if any specific consent forms are required.

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential.  The  service is confidential in accordance with the law.